Questions practices ask before they order
Straight answers about ordering, paying, shipping and support. If something here is not covered, ask — the answer will be a real one.
Ordering
Is there a minimum order?
No. There is no minimum order, and no minimum on reorders. Order one item or twenty.
Once I am set up, do I have to order through you?
That is your choice. You can order directly from the website, or through Jerry — whichever is more convenient for you.
How do I pay?
Credit card, up front. There are no payment terms. Most customers keep a card on file on their own account, which makes order processing faster.
Shipping
Who ships my order, and how long does it take?
Integrity ships directly, from one of their warehouses in Atlanta or Nashville. Delivery takes one to four business days, depending on when the order was placed and where it is going.
What if a shipment arrives damaged?
Integrity replaces damaged shipments.
Can I return something I ordered?
Generally no. Kits carry an expiration date, so they are not returnable once ordered. The exceptions are a defect, or an order Integrity filled incorrectly — those go back. There are no returns on opened kits.
Support and enrollment
Who do I call if something goes wrong?
Call Jerry first, on (888) 446-6717 or at jerry@integrityprp.com. If it needs Integrity, he escalates it.
What does enrollment actually involve?
Four details — email address, company name, contact name and phone number — and a short conversation. The enrollment page sets out each step.
What if my practice already works with another Integrity rep?
Then that representative is your point of contact, and Jerry will gladly pass your questions or concerns directly to them. Integrity protects existing accounts, which is why your practice is checked before anyone promises you anything.
Training
Is training included?
Most Integrity starter packages include complimentary virtual protocol training, taught by Sylvia Silvestri, RN. Eligibility conditions apply, and injection technique instruction is not part of the complimentary training. The training page states exactly who is eligible and what is covered.
Do I need an Integrity Centrifuge?
To be eligible for the complimentary protocol training, yes — you must have an Integrity Centrifuge and/or the Integrity Bio Filler Machine. Both are in the equipment catalogue.